F.A.Q.

Frequently Asked Questions

1. What are Escapepolis escape rooms?

Escapepolis escape rooms are interactive adventure experiences where a team of players solves puzzles, discovers hidden clues and works together to complete a mission within a limited time. Our rooms combine cinematic scenography, mechanisms, special effects and in some cases live actors, creating unique immersive experiences.

2. Can I play in English?

Yes. All rooms can be played in English. Our staff speaks English and the rooms are designed to support the experience in both Greek and English.

3. Is there an age limit?

Participants 8–12 years old can play with an accompanying adult. Horror rooms are strictly for players aged 18 and above, according to local regulations.

4. Should I inform the company about any medical conditions?

Yes. If you have epilepsy, claustrophobia, heart conditions, or if you are pregnant, we recommend contacting us before booking. Some rooms may include fog effects, lasers, flashing lights and strobe lights.

5. Can children participate?

Children 8–12 years old can participate with an adult guardian. Children over 12 years old may participate without an adult after consultation with the company. Children are not allowed in horror rooms.

6. How many players can participate?

Most rooms accommodate 2 to 5 players. Some rooms require a minimum of 3 players, so please check the specific room page for details.

7. Do I need to make a reservation?

Yes. We recommend making a reservation through our website or by phone to secure your preferred time slot.

8. How long does the experience last?

The total experience lasts approximately 80 to 120 minutes, depending on the room.

9. Am I actually locked inside the room?

No. For safety reasons players can exit the room at any time. Some rooms also feature panic buttons, which immediately open the exit doors.

10. Do the lights turn off during the game?

In some rooms, especially horror rooms, lighting effects or dark moments may be used to enhance the atmosphere.

11. What happens if we get stuck on a puzzle?

A Game Master monitors the game and can provide hints or guidance when needed.

12. Are the rooms monitored during the game?

Yes. Rooms are monitored via CCTV cameras and microphones from the control room to ensure the proper flow of the game and the safety of players and actors.

13. Can additional players join our reservation?

Yes, as long as the room’s maximum capacity is not exceeded. In some cases up to 6 players may be allowed after contacting the company.

14. Do I need special equipment?

No special equipment is required. We recommend comfortable clothing, and if you use reading glasses, you should bring them with you.

15. Are mobile phones allowed inside the rooms?

No. Mobile phones and other light-emitting devices are not allowed inside the rooms to protect the experience and the puzzles.

16. Are there rules in horror rooms?

Yes. In rooms with actors physical contact with actors is strictly prohibited and all safety rules must be followed.

17. What if I get scared during the game?

You may exit the room at any time with the assistance of the Game Master or by using the panic buttons where available.

18. Are the rooms suitable for first-time players?

Yes. Some rooms are designed for experienced teams while others are more beginner-friendly. With the guidance of the Game Master, all rooms can provide an enjoyable experience regardless of experience level.

19. Who can participate in this experience?

Anyone who enjoys adventure, puzzles and teamwork can participate.

20. Do I need special knowledge or skills?

No special knowledge or physical abilities are required. The games mainly rely on observation, logic and teamwork.

21. Is there any risk of being trapped during a power outage?

No. The rooms are designed with safety systems allowing players to exit at any time.

22. Can I play the same room again?

Yes. Some Escapepolis rooms are so unique that players often want to experience them more than once.

23. Can competitions between teams be organized?

Yes. Parallel games and competitions between teams can be arranged.

24. Is exclusive venue booking available?

Yes. Escapepolis offers exclusive use of the venue for companies, schools and private events.

25. Where are Escapepolis locations?

Escapepolis venues are located in several areas of Athens.

26. How can I reach Escapepolis using public transportation?

Our venues are located in areas easily accessible by metro and bus.

27. Where can I park?

In most areas there are public or private parking facilities nearby.

28. What are the opening hours?

Opening hours may vary depending on the location and day.

29. What time should I arrive?

We recommend arriving 10–15 minutes before your scheduled booking time.

30. Are there places nearby for food or drinks?

Yes. Near our venues you will find many cafés, bars and restaurants.

31. Is there access for people with disabilities?

Some venues offer accessibility options. Please contact the company before booking.

32. What happens if I arrive late?

If you arrive late, the duration of the game may be reduced so that the next bookings are not affected.

33. Can I cancel or change my reservation?

Reservations can be modified or cancelled by contacting the company in advance.

34. Is a deposit required?

For some rooms or time slots a deposit may be required to confirm the reservation.

35. What happens in case of cancellation or no-show?

In case of last-minute cancellation or no-show, the deposit may not be refunded.

36. Can people under the influence of alcohol participate?

For safety reasons the company reserves the right to refuse participation to individuals under strong alcohol or substance influence.

37. Is photography allowed inside the rooms?

Για την προστασία της εμπειρίας και των γρίφων δεν επιτρέπεται φωτογράφιση ή βιντεοσκόπηση μέσα στα δωμάτια.
Photography or video recording inside the rooms is not allowed in order to protect the puzzles and the experience. After the game you may take photos in designated areas.

38. What if a player does not want to continue a horror room?

The player may exit the room at any time and wait in a designated area until the team finishes the game.

39. Are special effects used in the rooms?

Yes. Some rooms use fog, lasers, flashing lights and strobe effects, depending on the scenario.

40. What if a player wants to leave the room during the game?

Players can leave the room safely at any time and wait in a designated area until their team completes the game.

41.Can I book a game outside regular opening hours?

In some cases it is possible to book a game outside regular opening hours. This depends on staff availability and an additional charge may apply. For more information, please contact the company.